Returns & exchanges
Returns & exchanges
You have 14 days from the day your order arrives to send something back.
What we can accept
Anything unworn, unwashed, with the tags still attached and in its original packaging. Try it on the way you would in a fitting room — over clean, dry skin, away from perfume and makeup.
What we can't
- Swimwear and underwear, for hygiene reasons
- Anything marked Final sale
- Items returned after 14 days
- Anything worn, altered, marked or missing its tags
How to return something
Email hello@thousaints.com with your order number and which items you're sending back. We'll reply within 24 hours with the return address and instructions. Please don't send anything back before you hear from us — unannounced parcels are hard to match to an order.
Return shipping
Return postage is yours to cover, unless the item arrived faulty or we sent the wrong thing — then it's on us. We recommend a tracked service. Until a parcel reaches us it's still your responsibility.
Refunds
Once your return arrives we check it and refund within 3 business days. You'll get an email when it's done. Your bank then takes 5–10 business days to show the money — that part is out of our hands.
Refunds go back to the card or account you paid with. Original shipping isn't refunded.
Exchanges
The fastest way to swap a size or colour is to order the one you want and return the first. That way the new size is on its way before your return reaches us, and popular sizes don't sell out while you wait.
Faulty or wrong item
Email hello@thousaints.com with your order number and a photo. We'll replace it or refund you in full, including postage both ways.
