Refund policy

Return & Refund Policy

Last updated: November 13, 2025

We want you to love your purchase from ThouSaints! If something isn’t quite right, we’re here to help. Please read our return and refund policy carefully before making a request.

30-Day Return Policy

We offer a 30-day return window — meaning you have 30 days after receiving your order to request a return.

To qualify for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused, with all original tags and packaging
  • Accompanied by a receipt or proof of purchase

To begin your return, please contact us at thousaintsdresses@gmail.com.
Once your return is approved, we’ll send you a return shipping label and detailed instructions on how and where to send your package.

Items sent back without prior return approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective or damaged, or
  • You receive the wrong item

We’ll review the issue promptly and work to make things right.

Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (food, flowers, or plants)
  • Custom or personalized products
  • Personal care or beauty items
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

Exchanges

The quickest way to receive your new item is to return the one you have. Once your return is processed and approved, you can place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order was shipped to a country within the European Union, you have the legal right to cancel or return your purchase within 14 days — for any reason and without justification.

As with standard returns, the item must be unworn, unused, with tags and original packaging, and include proof of purchase.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status. If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note:

  • Your bank or credit card company may take additional time to post the refund.
  • If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at thousaintsdresses@gmail.com.

Return Shipping Address

Once your return is approved, please send items to the following address:

ThouSaints
3595 Mattson Street
Salem, Oregon, 97301
United States

Please do not send items back without return approval.

Additional Information

  • Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.
  • Refunds are issued only to the original payment method.
  • We reserve the right to refuse returns that don’t meet our policy conditions.

Need Help?

If you have any questions about your order, return, or refund, we’re here to help.

📩 Email: thousaintsdresses@gmail.com
📍 Address: 3595 Mattson Street, Salem, Oregon, 97301, United States
🕒 Support Hours: 24/7 Customer Support

Thank you for shopping with ThouSaints — we appreciate your trust and strive to make every experience smooth, stylish, and stress-free.